Shipping Policy

Shipping Policy

Fin & Family ships live Water Dogs with the highest standards of care and safety. Every decision in our shipping process — from carrier selection to departure schedule — is made with your Water Dog's health as the top priority.

Shipping Schedule

Water Dogs are shipped Monday through Wednesday each week, excluding federal holidays and major events. In the event of schedule changes due to holidays or severe weather conditions, affected customers will be notified directly and promptly.

Shipping Method

All Water Dogs are shipped exclusively via FedEx Overnight or UPS Next Day Air early service. This premium carrier option is selected to minimize transit time and ensure your Water Dog arrives in peak health and vitality. We do not offer slower or lower-cost shipping alternatives, as the well-being of our Water Dogs is non-negotiable.

Flat Shipping Rate

A flat shipping rate of $49USD applies to all orders shipped within the contiguous United States, regardless of order size or delivery destination.

Pre-Shipment Confirmation

We will contact you directly to confirm your availability to receive the delivery before preparing your shipment. Tracking information will be provided as soon as the shipping label is generated, allowing you to monitor your Water Dog's journey in real time.

Shipping Areas

Currently shipping within the continental United States only.

Processing Time

Orders are processed within 1-2 business days. Live animal shipments are scheduled for Monday–Wednesday to avoid weekend delays.

Specialized Packaging

Your Water Dog is carefully packaged in temperature-controlled, oxygen-supplied containers to ensure a safe journey.

Live Arrival Guarantee

We guarantee live arrival for all Water Dogs. See our full policy for complete details on our live arrival guarantee and claim process.